Expertise in Action: The problem of claims fraud
Fraud continues to be one of the biggest problems facing the insurance industry with wrongdoers adding an estimated £44 to the cost of the average policy bought by honest consumers.
In recent months it would appear that application fraud has very much become the major focus for insurers. Claims fraud, however, remains a serious problem. Because no matter what insurers do at source, they still face significant challenges in weeding out the bogus claims from the legitimate ones.
With this mind Post editor-in-chief Jonathan Swift recently sat down with Scott Clayton, Zurich's claims fraud and investigations manager to discuss this topic through in more detail as part of the latest instalment of Expertise in Action.
Among the areas covered are the impact of recent legal changes; how to encourage business partners to take a greater interest in claims fraud, investment benefits and the severity of the problem.
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