Poor personalised service biggest scheme gripe for brokers

An angry man shouting at a laptop

Almost 30% of brokers in each instance said these factors were the biggest annoyance, according to MMA's independent broker schemes survey.

Less than 1% said premium increases were a source of irritation. It also found that just 4% of brokers use social media to market schemes with 41% preferring to work with trade associations.

Some 31% use cold calling methods with 41% choosing to use hard copy flyers and e-mail marketing.

Chris Withers, MMA's schemes manager, said it is "clear" that insurers

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