Homeserve suspends sales after mis-selling review
Homeserve has suspended all telephone sales and marketing following a review of its UK telephones sales operations and procedures.
The review, which included an independent report from Deloitte, showed that in some cases sales processes had not meet Homeserve’s required standards. The company said that as a consequence it had begun an immediate re-training programme for all telephone sales staff.
Staff will begin taking inbound calls from customers again on 1 November.
However Homeserve confirmed that outbound calls would not begin again until all the relevant staff had completed the retraining programme and it was
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