Homeserve suspends sales after mis-selling review

A call centre worker

The review, which included an independent report from Deloitte, showed that in some cases sales processes had not meet Homeserve’s required standards. The company said that as a consequence it had begun an immediate re-training programme for all telephone sales staff.

Staff will begin taking inbound calls from customers again on 1 November.

However Homeserve confirmed that outbound calls would not begin again until all the relevant staff had completed the retraining programme and it was

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