Survey reveals limited remote working capability in insurance
A survey by Hyland Software of insurance professionals across the UK, Europe and Asia has found that 37% of respondents changed their business model and diversified into new sectors including increased product and service lines during the economic downturn.
A total of 68% said their companies had invested in some form of new technology and 53% reported that they had been forced to reduce head count in order to save budget during the period.
Charles Hanna, senior industry manager, insurance solutions, Europe and Africa at Hyland Software, said: "The fact that companies are seeking to increase service lines at a time when they are also reducing headcount means that they are clearly feeling the pressure, and must act to improve efficiencies in order
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