Brokers are still making their mark in personal lines

Customer satisfaction survey form with pen closeup with focus on the checked excellent checkbox

The research revealed that about half of broker customers believe expert advice is more important than ever, with almost two-thirds (64%) saying there will always be a need for brokers and that they provide a level of service that can't be found elsewhere (62%).

And despite the popularity of price comparison websites, about one third of broker customers don't believe the internet will be the most important source for buying home or car insurance.

In fact, 35% of customers shopping for car

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