A survey by the Financial Services Authority
A survey by the Financial Services Authority (FSA) has found that many insurance companies are not y...
A survey by the Financial Services Authority (FSA) has found that many insurance companies are not yet fully complying with FSA rules on the provision of disclosure documents to customers. Problems identified with policy summaries and Key Facts documents included: poor quality of style and presentation; required information omitted and product descriptions frequently being too complex or obscurely worded to be meaningful to the customer.
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