NU hits back at inflated HHH-switch cost claims

Norwich Union (NU) has dismissed widespread speculation from brokers that its self proclaimed success in switching Hill House Hammond (HHH) customers to its direct arm has come at a hugely inflated cost, and that it has failed to justify its decision to close down the personal lines broker.

The insurer has consistently touted its decision to close HHH as a valid business decision, with Ken Wallace, intermediary business director, recently telling Insurance Age (December, 2004) that it had

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