Hiscox tests online claims-management system

Hiscox is gearing up to provide remote access to its web-based claims-management system (CMS) which has been designed to give its brokers instant access to information on the status of claims.

The system, used in-house for all books of business, is being tested on several Hiscox brokers before it is rolled out gradually.

It comprises a document-storage facility, underwriting records, and an accounts system that enables quicker settlement of claims payments by BACS. Hiscox's e-mail, fax and let