Insurance websites providing poor customer service research says

Insurance websites are providing poor customer service, according to research by Tealeaf and Harris Interactive. The study found that 89% of UK consumers using insurance websites experienced problems and 49% abandoned online transactions as a result. Slow websites were the most commonly listed problem, named by 52% of respondents. Other problems mentioned included technical problems - such as error messages - and difficult to navigate or incomprehensible content.

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