Research findings from customer value management consortium, Connection ..

Research findings from customer value management consortium, Connection have shown that customers value contact with informed and friendly representatives above all else. From a representative sample of 1,090 UK consumers, who were asked what sectors they believed offered most value, insurance companies came in at 16% below average. The results supported the idea that the public still hold a distrustful view of the insurance industry and harbour ideas that companies will do anything to avoid

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