Large gap in customer service expectations

New research has revealed a large gap in customer service expectations and the perceptions held by employers, employees and customers. In the financial services sector less than 50% of employees believed that complaints from internal customers are treated with enough respect; but this is the third most effective sector in this respect. According to the research customer service is slipping dramatically and the results are poorer across the board compared to last year.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: