Axa project results in new 200 improvements hit-list

Axa's "Back to the Floor" self-assessment exercise has demonstrated to the insurer how important it is for it to maintain face-to-face contact with its 7,000 agencies.

The exercise took place exclusively in Ipswich, where Axa handles its brokers and corporate partner accounts (including Egg, Marks & Spencer and Sainsbury's). Seven members of staff took part in the three-day Broker Back to the Floor, including Andy Fairchild, customer service and claims director, plus operations and IT

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: