The Financial Ombudsman's Annual Review ..

The Financial Ombudsman's Annual Review for 2002-03 showed the service received more than 460,000 enquiries and over 62,000 complaints over that period - a rise of 44% on the previous year. Chief ombudsman Walter Merricks said: "This continuing increase in complaint volumes reflects rising expectations on the part of consumers of financial services - expectations fuelled by firm's promises of better-value products and more customer-focused service. But the rift between expectations and reality

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: