Kiln debate predicts shortage of loss adjusters

At a briefing hosted by Kiln, a panel of sector specialists including underwriters, brokers, claims managers and the sector’s professional bodies debated the problem. the discussion found that the shortage could seriously hamper the insurance industry’s ability to respond to a high volume of claims should a major catastrophe take place.

A box-ticking culture for smaller claims has replaced solid, on-the-job training, and loss adjusting is no longer seen as a viable career for graduates,