Insurance industry must do more on TCF

By the end of December 2008 all insurance firms are expected to be able to demonstrate that they are consistently treating their customers fairly.

The comments echo those made by ABI chairman Archie Kane, in a customer focused speech made at the ABI dinner earlier this month.

Mr Kane said, “As an industry, we have a responsibility, indeed a fundamental duty, to meet our customers needs – after all, without customers we simply fail to exist….we must encourage customer confidence and build

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: