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News analysis: CII seeks to build trust in insurance

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Institute’s manifesto promises push on professional standards and a new broker member programme

The headline announcement in the Chartered Insurance Institute’s (CII) manifesto, launched 1 November, focused on re-establishing trust in the insurance sector. 

The statement of intent followed consultation with members and a strategic review supported by PwC. 

It also highlighted the organisation’s focus to push professional standards and make learning more accessible. The manifesto outlined an “internal change programme”, which the CII believes will help it become more “relevant, modern and

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Interview: Gallagher’s Karen Greenhalgh

Karen Greenhalgh, head of broking and placement for the commercial division at Gallagher in the UK, details her route into insurance, being one of the very first recruits when the US giant entered the retail market, and following her recent promotion her vision for her new role at the consolidating behemoth.

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