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Power hour: Battling fraud together

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As more fraudulent behaviour creeps from personal lines into the commercial space, brokers and insurers need to work closely together to tackle the problem, according to our expert panel

What is the situation around fraud in the commercial space?

▶ Paul: Over the last few years there’s been a lot of focus elsewhere within fraud, motor in particular, but fraudsters, when they’re organised, are moving into different areas. It’s very much an evolving situation.

▶ Peter: The major issue is knowing what level of fraud there is. If you’ve got any meaningful stats that would be lovely.

▶ Laura: I don’t think that the industry as a whole actually record fraud in general as well as they

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Interview: Gallagher’s Karen Greenhalgh

Karen Greenhalgh, head of broking and placement for the commercial division at Gallagher in the UK, details her route into insurance, being one of the very first recruits when the US giant entered the retail market, and following her recent promotion her vision for her new role at the consolidating behemoth.

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