Roundtable (part 1): What does professionalism look like?

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What does professionalism look like in action, from the insurer point of view?

▶ Amanda: Describing what professionalism looks like is actually quite difficult, because it’s different for different firms, isn’t it? I’ll take my CII president hat off and put my Axa CEO hat on. If I’m looking for a broker that’s professional, it’s somebody that gives you professional presentations, it’s somebody that has experienced people that you can talk to and that they understand their clients better, so

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