Battening down the hatches

Given the current state of the economy, what should brokers be doing to ensure they maintain or strengthen their business models while focusing on their clients?

Brendan: I can only speak for our business, it's not representative of brokers in the UK, but we're looking at cost control. The insurance market seems to be lax about cost control, though everyone realises that times are tougher. We're looking at centralising functions, however we will not touch sales because it's important to keep tha