The offshore vision may show a lack of foresight

peter_straddon_gif

What implications are there for brokers and their customers following insurers' moves to offshore servicing?

Peter Staddon: As there are some insurers here I'd be very interested to know just what your philosophy for offshoring is and where you think it is taking us?

Shaun Astley: Our view of offshoring is that it depends what your current situation is. If you are delivering acceptable returns on capital, there is no reason for it. But for bigger insurers with massive contact centres of 500 pl

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: