Sweeten the experience

The 'brain drain' in the claims sector is over - or at least nearly over - according to a recent survey from the Chartered Insurance Institute (CII) Claims Faculty. Its report, The Evolution of Claims, found that two-thirds of claims professionals believe that the talent drain in the sector will stall, or start to turn the corner, in the next five years.

About 14% of the 528 claims professionals surveyed said there had been a decline in staff quality over the past five years. However, they were

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