A perfect match

Simon Trott reveals how brokers are developing partnerships with independent loss adjusters in a bid to cut claims costs, improve the service that they offer to clients - and generate new and lucrative income streams

At this year's British Insurance Brokers' Association (Biba) conference, a selection of brokers were asked whether they knew the full costs they incurred in managing their clients' claims. The answer was a resounding "No".

But, why should they? After all, in the current business climate they have difficult issues to tackle, including: dealing with compliance, profitability, controlling costs, and building and retaining business in a highly competitive market.

That said, for any business not to be