Cleaning up the market

Since the Financial Service Authority (FSA) became responsible for the regulation of general insurance, the industry has been working hard to comply with the new standards. The good news is that, despite a raft of options available to the regulator, the broking sector has proven itself able to cope with the new demands.

Steve White, head of compliance and training at the British Insurance Brokers' Association (Biba), says "enforcement is a very expensive tool for the FSA to use, and the insurance

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