Claims report

A report from independent market analysts - Claims Management in the UK General Insurance 2006 - has found that the number of claims made against the total motor insurance market fell by 3.4% in 2005. In addition, total claims handling efficiency declined in 2005, with the ratio of claims management costs to net claims incurred increasing by 0.1% to 5.6%. Norwich Union, Zurich Financial Services and Axa all recorded ratios of property claims management costs to net property claims incurred

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