Personal lines team of the year - Footman James

Sponsored by Fortis

At the beginning of 2005, faced with several new entrants in the specialised vehicle market, Footman James set about finding a way of making its successful business even better.

In the first stage of the process, the personal lines team initiated what it has described as the most complex, in-depth profiling and segmentation of both live and lapsed customer databases in the company's history. This revealed that Footman James had 35,000 customers with more than one policy and

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