Risk perspectives - Top service is a sign of a true broker

In most broking firms, a huge amount of management time is committed to risk management and regulation. The problem is that the focus on compliance can sometimes mean that it is difficult not to develop a 'tick box' mentality, where an overview of a client relationship is lost in the bureaucracy of account management.

Sometimes it is healthy to take a step back and look at what a client requires, and then make sure that systems and procedures are 'doing the job' rather than just 'ticking the box'