Driven business?

Increasingly in the private motor market, the substitution of conventional selling with call-centre handling and web technology has driven a wedge between the car owner and the broker.

There is increasing polarisation between the selling of private motor insurance and other products - with the former now sold throughout the industry as a commodity. Motor, arguably, is beyond profitable handling in conventional broking terms because distance-selling techniques are putting so much emphasis on p

To continue reading...