A bright idea

Eighteen months ago H&R Insurance Services took the decision to outsource its claims function to an external provider for the first time. The broker explains the reasons for taking the decision to outsource, and how it has worked out in practice

Aberdeen-based broker H&R Insurance Services employs more than 60 staff split between two locations and specialises in motorcycle and motor vehicle schemes business, as well as offering household, commercial, travel and pet insurance.

Before deciding to outsource, H&R employed two full-time staff on handling claims. One obvious benefit of the decision to turn to an outside provider was that it allowed the firm to re-deploy two experienced individuals to more directly productive revenue-generating

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