Zurich strengthens fraud defences with AI

AI central core processing and transferring data between different units

- Insurance Age staff
- 15 Oct 2025
- Indicative reading time: 2 minutes

Zurich Insurance has partnered with Quantexa to increase the power of its real-time fraud detection via an artificial intelligence-enabled platform.

The provider detailed the platform will operate across multiple lines of business, alerting claims handlers to suspicious activity using an expanded range of sources and records so they are able to make decisions more effectively (see box, right).

Zurich has been operating real-time fraud detection for the past three years and detected the equivalent of £260,000 worth of bogus claims every day in 2024.

Zurich on how it worksClaims handlers input details of claims as normal, using information

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