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Are you happy with insurer performance?

satifaction-survey

Take part in the Broker Satisfaction Survey today and share your views on which providers are broker service stars and who needs to improve.

Since the onset of Covid-19 people, firms, and the insurance market have faced unimaginable challenges. And insurer service is more important than ever as businesses and individuals seek the security to go forward and move beyond the pandemic.

That’s why Insurance Age is conducting the widest broker survey in its history, to find out who the best insurer partners are across a number of product lines.

This is your opportunity to have your say and share your views on how providers are performing

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Q&A: Grove & Dean’s Michael Lawrence

Michael Lawrence, distribution and underwriting director at personal lines specialist Grove & Dean, spent 34 years at LV general insurance in its various guises before jumping the fence in 2024.

End of Year Review 2025: Percayso’s Chris Traill

Chris Traill, account director at Percayso Inform, is happy the market is leaning harder into data-driven segmentation rather than just chasing the cheapest headline rate; but adds even with Consumer Duty, there are still examples of poor communication and product understanding.

End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

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