
MGAs failing to deliver on data

Results from a survey carried out by Aventus in partnership with the Managing General Agents Association has revealed that fewer than 50% of MGAs offer a ‘modern customer experience’.
In the survey carried out at the end of June, 58% of MGAs revealed that they do not have a single view of the customer through their IT platform (with 18% not knowing if they have).
Insight
Furthermore, out of 64 MGAA members who completed the survey, only 17 knew whether or not their customer data was in a
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Broker
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- Insurers urged to pay claims quickly following BI ruling
- BI test case: Brokers buried under avalanche as clients clamour to claim
- Aviva confirms office closures amid restructure
- Blog: The broker fallout from the Supreme Court BI ruling
- Biba reveals measures to help brokers in light of Supreme Court judgment
- The Insurance Age Deal Tracker
- Supreme Court rejects insurers' appeals in BI test case judgment