MGAs failing to deliver on data

Insurance Age staff
27 Jul 2020

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Results from a survey carried out by Aventus in partnership with the Managing General Agents Association has revealed that fewer than 50% of MGAs offer a ‘modern customer experience’.

In the survey carried out at the end of June, 58% of MGAs revealed that they do not have a single view of the customer through their IT platform (with 18% not knowing if they have).

Insight
Furthermore, out of 64 MGAA members who completed the survey, only 17 knew whether or not their customer data was in a

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