News analysis: What will the ‘new normal’ look like?

working from home

Despite coronavirus restrictions easing further on 4 July, brokers have predicted that the pandemic will have a lasting impact on the way they work.

The UK-wide lockdown saw staff successfully working from home and conducting meetings, that would previously have been held in person, over video calls.

And while plans are in motion for staff to come back to the office once it is safe to do so, several brokers told Insurance Age that the attitudes to home working have changed.

Mike Bruce, group

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