Broking success: Melanie Burns, Profile Insurance Services

Melanie Burns

Managing director of Profile Insurance Services, Melanie Burns, tells Insurance Age about its footballing roots and how the firm has grown and diversified as a proudly independent broker

How did you come into insurance?

I was a supervisor at Marks & Spencer. I had no idea about insurance but ended up helping a friend with a life business who wanted to start a general broker. I phoned clients and asked when their motor and home was due for renewal. I also learnt about things like motor trade.

Spurs and Arsenal trained around the corner, I’m talking 25 years ago. In those days players weren’t going out at lunchtime and having a tattoo done, they were buying cars.

There were

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