Broking success: Melanie Burns, Profile Insurance Services

▶ How did you come into insurance?

I was a supervisor at Marks & Spencer. I had no idea about insurance but ended up helping a friend with a life business who wanted to start a general broker. I phoned clients and asked when their motor and home was due for renewal. I also learnt about things like motor trade.

Spurs and Arsenal trained around the corner, I’m talking 25 years ago. In those days players weren’t going out at lunchtime and having a tattoo done, they were buying cars.

There were