Broker Week: How can brokers respond to clients’ digital demands?

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As part of Applied Broker Week, Eileen McFadden of Arnold Clark Insurance Services, outlines the benefits of investing in new technology

The digital revolution has changed customer expectations, driving them to demand more instant service. Many forward-thinking brokers, such as Arnold Clark Insurance Services, have explored how they can utilise technology to better serve their customers and attract even more young, digitally savvy prospects.

During Applied systems Broker Week, Eileen McFadden, general manager of Arnold Clark, an independently owned family-run car dealer in Europe which also supplies personal and commercial

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Polaris at 30 – Jackie Childs

In the concluding instalment of Polaris at 30, senior business analyst at the insurance industry-owned organisation Jackie Childs rounds up the progress on digital trading moving from monthly personal lines updates sent out on floppy discs to the new era of risk and rating dexterity that can only be supported electronically.

Polaris at 30 – Phil Bayles

In the final day of the Polaris at 30 Q&A series Ardonagh’s Phil Bayles assesses the development of digital trading from slow, cumbersome and inflexible systems to becoming mainstream.

Polaris at 30 – Derek Cowie

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Polaris at 30 – Theo Duchen

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