Broker Week: How can brokers respond to clients’ digital demands?


The digital revolution has changed customer expectations, driving them to demand more instant service. Many forward-thinking brokers, such as Arnold Clark Insurance Services, have explored how they can utilise technology to better serve their customers and attract even more young, digitally savvy prospects.

During Applied systems Broker Week, Eileen McFadden, general manager of Arnold Clark, an independently owned family-run car dealer in Europe which also supplies personal and commercial

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