Claims handling is the Achilles heel of most insurers, but the ABI's
Where do insurers let themselves down in the eyes of their customers, causing serious damage to thei...
Where do insurers let themselves down in the eyes of their customers,
causing serious damage to their public image?
It is the mixed standards of claims handling that do the most damage.
Everyone has a claims horror story. Too often, the claimant gets paid
months, even years, later after needless hassle.
Many insurance companies are aware of this Achilles heel and some have
even managed to do something about it. It must appear to many brokers,
however, that insurers' claims departments are
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