Frustration over endowment claims
To advise, or not to advise? That is the question that rather too many major financial institutions fail to apply with sufficient rigour, according to the Financial Services Authority
MPs in the All Party Parliamentary Group on Insurance and Financial Services were trying to establish how far the problems with the selling of payment protection insurance extended, when recently visiting Financial Services Authority representatives admitted they were uncomfortable with the number of financial institutions that were 'confused' about the difference between advised and non-advised sales.
The FSA stopped short of accusing firms of deliberately exploiting confusion. It has, however
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