FOS sets out new complaint regulations
The Financial Ombudsman Service has published its new complaint handling arrangements. They require...
The Financial Ombudsman Service has published its new complaint handling arrangements.They require financial services firms to deal "properly and promptly" with consumer complaints, and set out the scope and operation of the Financial Ombudsman Service. The rules will apply when the Financial Services and Markets Act comes into force.
Director of consumer relations at the Financial Services Authority Christine Farnish said: "These rules are a key element of the regulatory framework to protect
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