Reading between the lines

Brokers must not take a client's word for it over cover provisions but find out for themselves any information that could hinder later claims.

Meeting client expectations while minimising the risk of exposure to
negligence claims is easier in theory than practice. However, no
professional is immune from claims and the best fit must be made to ensure
a business achieves consolidation and growth - the need to achieve higher
client satisfaction and lower claims exposure has never been greater.


The importance of proper placing and management of policy cover for
clients is obvious, as is the management of claims. Clients most commonly
claim