Personal service brings individual benefits.
I read with interest the comment on call centres (PB May, p15). This is a subject I feel strongly ...
I read with interest the comment on call centres (PB May, p15).This is a subject I feel strongly about, as do many of our clients. The
spread of call centres and the de-humanisation of the industry will
ultimately lead to a backlash from consumers and this can only be good
news for brokers.
Brokers pride themselves on the personal service they offer and have not
joined the call centre trend.
Clients should get individual attention from brokers, speaking to a human
being who can ensure most of their
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