How to deal with the changing face of agencies.
Q I used to have 30 or 40 different agencies. Now, after all the recent mergers, I have five main agencies. I am still dealing with different branch offices and in many cases still settling the accounts. When will this situation change and should I insist on settling only one set of accounts?
From a cost perspective, the reduction of the number of agenciesappears to be a good move.
What is not so good is when that decision is taken from you. Many of your
peers feel that the original spread of premium is now concentrated with
three or four main insurance companies. In some cases, this percentage can
be as high as 65% or 70%. If you are in this position you can use it to
discuss more favourable terms.
Make yourself known to the different levels of management to ensure that
you are
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