Les McIntosh.

Not many people in our industry use the Internet seriously for
business. Personally, I buy computers, music CDs and books from a variety
of UK sources on the Net and so far I have not suffered any rip-offs or
disasters. The service is generally at least as good as the best telesales
operation.


This being so, I have to ask why we are not doing more to sell our
services via the Net; not just policies but actual services such as claims
handling, helplines, policy and cover information.


Many people in

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