pressure to keep their overheads down. That can often mean reducing, or
not increasing, the number of people they employ.
The need to control the head count is one reason why some companies have
opted to outsource claims handling. Another is the belief that handing the
task to a third party can often result in a more efficient service to the
Put bluntly, if you give the job to somebody else, you can always take it
back again if
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