Galbraith cites technology as key to much-needed step change
The British Insurance Brokers' Association's 2005 satisfaction survey showed that brokers are happie...
The British Insurance Brokers' Association's 2005 satisfaction survey showed that brokers are happier with service from insurers compared with the results of the same survey in 2002. However, chief executive Eric Galbraith said, generally, insurers' performance in servicing brokers was flat and that there was no single clear leader.
This concurs with the results of the most recent Professional Broking Sentiment Survey (published in January), which showed that over 56% thought service from
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