Tackling the e-future challenge.
The e-revolution is likely to radically change the way insurance companies do business, but utility must take precedence over novelty.
The exciting challenge of filling a blank canvas with colour - thatis the promise new and future technologies bring to the UK insurance
industry.
No one knows what the picture of insurance as we know it will finally look
like, but it is clear that consumers will indirectly decide which
developments take off and which do not.
And those developments are, it seems, constantly increasing in number and
complexity. In the space of a decade we have seen the proliferation of the
call centres, the emergence
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