Supplier beware

Ensuring that customers have all the information available to make an informed purchasing decision can avoid costly court cases, write Tom Corrigan and Michael Feakes.

When a customer buys a product from a supplier, they want to make sure that the product is right for them; they want to make an informed choice. They do not want the product to have drawbacks they are unaware of. Brokers that insure product suppliers need to ensure that the suppliers provide customers with sufficient information about the product; not doing so, as a recent case showed, can be an expensive mistake.

In the case of Vicar of Spalding v Chubb, the defendant supplied a number of fire

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