May's debate
In May's debate our panellists discussed the issues surrounding broker remuneration and servicing clients
Richard Adams: John Tiner, in a speech on 20 March, reiterated his disappointment that customers are not demanding commission details as is their entitlement. Since then, the British Insurance Brokers' Association has been working to address this and has provided terms of business agreement wordings to help brokers meet Financial Services Authority's approval. The FSA is due to give this market-led solution the nod of approval. What is involved for brokers in amending their TOBAs?
Graham Coates
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