Better together
Claims fraud reduces consumer confidence, causing rifts between brokers and insurers. Gabrielle Stewart argues that an integrated approach can lessen the problem
With the latest figures released by the Association of British Insurers estimating that the annual cost of insurance fraud has risen to £1.6bn, the issue remains a key industry challenge. The need to protect honest customers is paramount and the industry is fighting back successfully by having sophisticated fraud detection systems in place. The figures also show that over £1m in fraudulent claims is being uncovered and prevented every day - a threefold increase over 2003. However, fraudsters are
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