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Business processes such as insurance claims management are set to be the next big trend in the farming out of non-core functions to specialist firms. Tim Rankin expounds on the compatibility of outsourcing and offshoring
Industry sources claim that business process outsourcing grew to almost 40% of the entire outsourcing market in the UK last year. It is expected to make up half by the end of the decade, eclipsing the outsourcing of call centres.
In support of this trend, a survey by WNS Assistance two years ago revealed that almost three-quarters of insurance brokers did not consider claims handling as core to their business.
It might easily be argued, then, that outsourcing and claims management make a
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