Food for thought
With telephone sales losing out to those online, TCF initiatives gathering even more speed and market consolidation forever on the increase, Jane Bernstein serves up the top issues for brokers from a bustling year
The past 12 months have been eventful for the insurance industry in general and for brokers and intermediaries in particular. Many of the developments have come from somewhat predictable areas - such as the ongoing debate over insurer service standards, as well as the Financial Services Authority and the continued consolidation of the market. For many, these have characterised the year 2006 just as they did for 2005, although the debates have moved on and the priorities shifted. Ask most brokers
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