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Soft market a ‘critical opportunity’ for brokers to tackle underinsurance

Failure, success and opportunity

Brokers are increasingly seeing their role as pivotal in fixing underinsurance, with 87% agreeing they should proactively address it, up from 80% last year, according to Aviva.

However, only a minority of brokers are talking to their clients about sums insured ‘regularly’ (24%), the insurer found. It added that 60% talk with clients about it ‘sometimes’, and 14% ‘rarely’. 

Aviva claimed this gap suggests practical barriers continue to prevent underinsurance being addressed consistently.

Some 82% of brokers plan on using the soft market to address underinsurance, representing a “critical opportunity”.

According to Aviva’s annual Broker Barometer, 68% of brokers reported an

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Aviva to keep Direct Line for Business

Aviva, which partially exited direct SME commercial business in 2024, is keeping Direct Line for Business and does not view it as a challenger to brokers, Jason Storah, CEO for UK and Ireland general insurance told Insurance Age.

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